Privacy policy – Stemsols

Privacy & Confidentiality

Stemsols.com is operated by JW & FA Companies PVT Limited (Registration Number: 0114555). We respect your privacy and are committed to protecting your personal information. For more details, please review our Privacy Policy.

This Privacy Policy outlines how we collect, use, and, in certain cases, disclose your personal information, as well as your choices regarding these practices. By visiting our site directly or through a referral, you accept the practices described in this policy.

We prioritize data protection and view privacy as a matter of trust. Your name and other personal information will only be used as outlined in this Privacy Policy. We collect information only when necessary and only if it’s relevant to our interactions with you.

Your information will be retained as long as required by law or as needed for the purposes for which it was collected. You can browse Stemsols.com anonymously without providing personal details. During your visit, we cannot identify you unless you have an account and log in with your username and password.

1. Data that we collect

When you attempt to place an order on Stemsols.com, we may collect various types of information.

This information is gathered, stored, and processed to complete your purchase, address any future claims, and provide you with top-quality service. The personal information we may collect includes, but is not limited to, your title, name, email address, postal address, delivery address (if different), phone number, mobile number, and payment or bank account details.

2. We put your precious information to good use

We use the information you provide to process your orders, deliver services, and keep you informed with relevant updates. Specifically, we may use your information to:

Manage your account with us
Verify and complete payment transactions
Audit data downloads from our website
Enhance and personalize the layout or content of our website for an improved user experience
Identify visitors to our site
Send you updates about our products and services, provided you’ve opted to receive such communications.

With your consent, we may also email you about other products and services. If you prefer not to receive marketing messages, you can opt-out at any time.

To facilitate product delivery, we may share your name and address with third parties (such as couriers or suppliers). Please ensure that your information is accurate and notify us of any changes.

Your order details are securely stored with us, though for security reasons, they are not directly accessible by our team. You can view your order history, including completed, pending, or soon-to-be-dispatched orders, by logging into your account on Stemsols.com. Within your account, you can also update your address, bank details (for refunds), and manage your newsletter subscriptions. We ask that you keep your login information confidential and avoid sharing it with unauthorized parties. We are not liable for any misuse of passwords unless due to our own actions.

3. Other uses of your personal information

We may use your personal information for opinion and market research purposes, ensuring that your details remain anonymous and are only used for statistical analysis. Participation is optional, and you can choose to opt-out at any time. Responses to surveys or opinion polls will not be shared with third parties. Your email address will only be required if you wish to participate in competitions, and we store survey responses separately from your email address.

Additionally, we may send you information about our company, Stemsols, other websites we operate, products, sales promotions, newsletters, or details about companies within our group or business partners. If you prefer not to receive this information (or certain types of it), simply click the ‘unsubscribe’ link in the emails. We will update your preferences within 7 working days (excluding Sundays and public holidays in Pakistan). If we need further clarification, we will contact you.

We may also anonymize user data to analyze general site usage, determine users’ general locations, and evaluate the performance of links in emails sent to registered users. This anonymized data may be shared with third parties, such as publishers, but will not contain any information that could personally identify you.

Competitions

For competitions, we use your data to announce winners and promote our offers. Further details can be found in the specific participation terms for each competition.

Third Parties and Links

We may share your details with other companies within our group, as well as with agents and subcontractors who assist us in processing your data as outlined in our Privacy Policy. For instance, we may collaborate with third parties to help deliver products, process payments, analyze data, and support our marketing or customer service efforts.

To prevent fraud and reduce credit risk, we may exchange information with third parties. In the event of a sale of our business or any part of it, we may transfer databases containing your personal information. Except as outlined in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent, unless required by law or necessary for the purposes stated here.

Please note that Stemsols.com may contain advertisements from third parties and links to other websites. We are not responsible for the privacy practices, content, or actions of these third parties or any websites to which we transfer your data in accordance with our Privacy Policy.

4. Cookies

Accepting cookies is not required to visit the site. However, please note that the ‘cart’ functionality and the ordering process can only be used if cookies are enabled. Cookies are small text files that uniquely identify your computer to our server when you visit certain pages on the site. They are stored on your computer’s hard drive by your web browser. Cookies help recognize your Internet Protocol address, ensuring a smoother experience while using Stemsols.com.

We use cookies solely for your convenience—such as remembering your identity when you wish to modify your shopping cart without re-entering your email address. We do not use cookies to collect personal information or for targeted advertising.

While you can configure your browser to reject cookies, doing so may limit your ability to use the site effectively. Rest assured, our use of cookies does not involve personal or private information, and they are free from viruses. For more information about cookies, visit AllAboutCookies.org, and to learn how to remove them from your browser, you can follow the instructions provided there.

5. Security

We have implemented appropriate technical and security measures to protect your information from unauthorized access, as well as from accidental loss, destruction, or damage. When collecting data through the site, your personal details are stored on a secure server protected by firewalls. Our security protocols may occasionally require identity verification before releasing any personal information to you. Additionally, it is your responsibility to ensure that your password and computer are protected from unauthorized access.

6. Your rights

If you have concerns about your data, you have the right to request access to any personal information we hold or process about you. You can also request corrections to any inaccuracies in your data at no cost. Furthermore, you can ask us at any time to stop using your personal data for direct marketing purposes.